Why Facebook "gets social" while Google+ does not

[This post originally appeared on HBR Blogs on 1st December, 2011] Back in July, I suggested that Google+ lacked the features that would allow it to displace Facebook. While Google+ was technologically wonderful, I argued, it did not solve a problem for consumers and therefore would not attract users. Despite the reported 50 million people who …

Lending is the right model

Book publishers are struggling with eBook lending. The latest to have a problem is Penguin who announced last week they would opt out of library lending programs citing security concerns. (They subsequently softened their exit to something temporary). The Penguin move specifically highlighted the Kindle lending program. Of course, this is just the latest following …

A Wikipedia Story

A couple of years ago, I made a 'less than scholarly' edit to Wikipedia; specifically the entry on public good. Here is a video of what I did and what happened. It illustrates how the Wikipedian community defends the platform and why that is so strong. In this case, my assault on the public good …

Netflix's exclusivity play

Following what was likely an intense bidding war, Netflix have won the rights to exclusively 'broadcast' the new Arrested Development series in 2013. Of course, as a fan of Arrested Development, I'm thrilled that new episodes are coming. But what does it mean for Netflix and broadcasting? Why exclusivity? The theory behind exclusivity is that …