The title of this post surely seems somewhat strange. Surely any self-respecting business should be in the interest of making as much profit as possible, and the temptation might be to extract as much as you can from each customer interaction. But we know that such views can be too short-term. In many situations, while …
Google is putting the "auto" into automobile
If the last big revolution was replacing muscle power with machines, the next one is automating and augmenting more mental tasks. Henry Ford and compatriots replaced the horse, now Google is working to replace the driver. According to John Markoff in the New York Times, their self-driving cars have now logged over 140,000 miles on California …
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Business class vs. Economy online news
Newspapers like the New York Times and Wall Street Journal are currently experimenting with paywalls that prevent non-paying customers from accessing some content. But what if all customers could access the same content, but the "economy" (i.e. free) visitors saw ads and other clutter while the "business class" customers got a cleaner experience? Would that be a viable model? …
The Consequences of Hiybbprqag’ing
Like so many who watch developments in the tech world, I have been absorbed in the last few days on the ‘Bing Sting’ and precisely what it means. The debate is quite passionate. Following the initial story from SearchEngineLand by Danny Sullivan that documented Google’s identification of how Bing’s search rankings were related to its own, Microsoft responded but …
Driving can't be frictionless, but can shopping for gas?
Pull into a parking lot, open the right [mobile] app and you may be able to save a dollar or two on your next fill-up. Over the course of a year, you might even save enough money for a decent meal out. That's from an article by Bob Tedeschi in the New York Times on an emerging …
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Digitopoly 