Do disruptive technologies really overturn market leadership?

While "disruption" is a word often abused and certainly given a virtue that it does not seem to deserve, the phrase "disruptive technologies" that started it all was actually more precise. Clay Christensen wrote that: Generally, disruptive innovations were technologically straightforward, consisting of off-the-shelf components put together in a product architecture that was often simpler …

Shy Slices: How online ordering facilitates a long tail in pizza types

As part of a potential new series on The Enlightened Manager, Slate has published an article of mine on the effect moving to online ordering had on pizza orders. One great thing about the Internet, of course, is that the crowd can identify things I had trouble with. For instance, in writing the article I …