What does a Skunk Works do?

When an established firm aspires to experiment in a radical direction, management gurus recommend opening a skunk works—an organizational home for high-priority original thinking and projects. It is housed away from the organization’s main operations, sometimes in secret or with organizational barriers. Typically the projects involve something of value to the future but are not …

Differentiated Platforms

Differentiation is a standard concept for analyzing competition. It describes a common situation, where one firm develops the ability to serve one type of customer in a market—say, buyers who will pay a lot to save time—while a competing firm serves another—say, budget-conscious buyers who are patient. Differentiation can describe common competitive behavior in technology …

I Get My Wish!

Last summer I expressed an interest in meeting musician David Lowery to discuss the evolution of the music industry. Long story short: we’re getting together at the University of Minnesota next Friday, April 19 for an event entitled “Resolved: Napster is the Best/Worst Thing That's Ever Happened to Music.” The event title is a bit …

The On Line Honesty Box

Many vendors give away free services, but usually there is a catch. For example, while Google has given away search services for more than a decade, no user has any illusions as to why. Advertising buys space and tries to reach readers. As another example, for many years US cellular carriers came close to giving …

Am I the Only One Ambivalent about Amazon’s Acquisition of Goodreads?

The New York Times reported recently that Amazon’s buying Goodreads, the largest book review site online. It’s easy to see the appeal of Goodreads to Amazon. Goodreads apparently has 10 million ratings and reviews of over 700,000 titles. This trove will bolster the already-copious product information that supports book discovery at Amazon.com. Moreover, Goodreads is a …